Altro technical services

Altro technical services

Altro’s technical services teams are here to help you, wherever you are in the world. They have detailed knowledge of substrate technology and any possible issues that might arise. They can offer you solutions and information on different installation techniques. So, whether you are a contractor, architect, designer or end user, if you need them, please get in touch.

Site visits and test areas

Site visits can be arranged so you can see a product you are considering in situ, which has been installed for some time in a similar working environment to your own. If necessary, to satisfy ourselves that our product is suitable for you and to reassure you that it will meet your exact needs, a test area can be installed.

Maintenance and customer care

Your Altro consultant can provide information on cleaning and maintenance to help make sure that your product continues to give you complete satisfaction for the lifetime of the installation. So please get in touch to find out more.

“We chose Altro Whiterock wall surface material, because it was clearly a better alternative over tiles. This wall is easy to keep clean and hygienic. This material was also quick to install.”
Teemu Ruokokoski, equipment consultant at McDonald’s Finland.

Customer care centres

We set up our global customer care centres to give you information and support when you need it, establish and satisfy your requirements, and contribute to the smooth running of your projects. All of our customer care teams are comprehensively trained and can answer your queries on anything from technical issues to sample requests.

"We have known Altro, a reliable supplier, for many years…Moreover, Altro are able to provide a relevant expert opinion on the latest fire safety guidelines and flooring durability."
Werner Benz, master mechanic of interior fittings at SSB.

Training schools

We really believe that the premium installation of our products is vital. That’s why we run multiple training schools internationally to train a network of professional installers in the latest techniques and to promote best practice. We stand behind our installers and always recommend that you use Altro trained installers.